FAQ's

What is your delivery time?

Our standard delivery time is 3–5 working days after the order has been processed and handed over to the courier service. Please note that this timeline starts after order confirmation, not from the time of placing the order. Delivery may sometimes take longer due to factors such as courier delays, weather conditions, public holidays, or high order volume. We always try our best to ensure fast and smooth delivery across all locations in Pakistan.

What are the shipping charges?

We charge a flat shipping fee of 300 PKR for all orders within Pakistan. This charge is fixed regardless of the number of items or order size. Shipping charges are clearly shown at checkout before payment, and once the order is shipped, the shipping fee is non-refundable.

How long does order processing take?

Order processing usually takes 3–5 working days. During this time, your order is carefully checked, packed, and prepared for shipment. Processing time is required to ensure product quality and correct order fulfillment. Please note that weekends and public holidays are not included in working days.

Can I return my product?

Yes, we offer a 7-day return window from the date of delivery. If you are not satisfied with your purchase or if there is an issue with the product, you can request a return within this period. However, the product must be in unused condition and in its original packaging, including tags, labels, and all accessories. Returns requested after 7 days will not be accepted under any circumstances.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, you must contact us within the 7-day return period. It is important to provide clear proof such as photos or videos showing the damage. Once we verify the issue, we will offer a suitable solution, which may include a replacement or refund depending on product availability and situation. We fully support customers in genuine damage cases.

Are used products eligible for return?

No, used, worn, washed, or altered products are strictly not eligible for return or refund. Even if the product is within the 7-day return window, it must remain in its original unused condition. Any sign of usage will automatically make the item non-returnable.

What items are not eligible for return or refund?

Certain items are not eligible for return or refund, including:

  • Products that have been used, worn, washed, or damaged by the customer
  • Items returned without original packaging, tags, or accessories
  • Items returned after the 7-day return window
  • Products damaged due to misuse or improper handling by the customer

We recommend carefully checking your order upon delivery before using the product.

How will I receive my refund?

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, refunds are processed within 15–20 business days. Refunds are issued through your original payment method or via bank transfer, JazzCash, or Easypaisa, depending on the payment method used during purchase.

Can I exchange my product?

Yes, we offer exchanges for eligible cases such as size issues or damaged products. Exchanges are subject to product availability. If the required item is not available in stock, we may offer an alternative product or process a refund instead. Exchange requests must also be made within the 7-day return period.

How can I track my order?

Once your order is dispatched, tracking details may be shared with you via SMS, WhatsApp, or email. You can use this tracking number to check the live status of your shipment through the courier company’s tracking system. Please ensure that your contact details are correct at the time of order placement.

What should I do if I entered the wrong address or phone number?

It is very important to provide correct shipping information. If you realize that you have entered incorrect details, please contact us immediately. If the order has not been shipped yet, we can update the information. However, if the order has already been dispatched, we may not be able to make changes, and failed delivery due to incorrect details may result in delays or additional charges.

Do you offer customer support?

Yes, we provide customer support for all order-related queries including shipping, returns, refunds, and product issues. You can contact us anytime during working hours, and our team will assist you as soon as possible.

Contact Information

If you have any questions or need support, you can contact us:

Phone: +923322522884
Email: divinebyharamshah@gmail.com
Address: Shop#5, Plot No 182 C, P Berar Society, Near Bank Alfalah, Dhoraji Society, Karachi, 00000