Return & Refund

This Return and Refund Policy explains the conditions under which customers can request a return, exchange, or refund. We aim to provide a fair and transparent process so that customers can shop with confidence. By purchasing from our store, you agree to the terms described in this policy.

Return Window

Customers may request a return or exchange within 7 days of delivery. Any request made after 7 days from the delivery date will not be accepted. The return period starts from the date the order is successfully delivered to the customer’s provided address.

Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:
The item must be unused and in its original condition.
The item must be returned in its original packaging, including tags, labels, and any accessories received with the product.
A valid proof of purchase (order confirmation or receipt) is required for processing any return request.

Damaged Items

If you receive a product that is damaged or defective upon delivery, you are eligible to request a return or replacement. Customers must report the issue within the 7-day return window and provide clear evidence such as images or videos of the damaged item. Once verified, we will offer a suitable solution, which may include replacement or refund depending on the situation and product availability.

Non-Returnable Items

The following items are not eligible for return or refund:
Products that have been used, worn, washed, or altered in any way
Items without original packaging, tags, or accessories
Products returned after the 7-day return window
Items damaged due to customer handling or misuse

Used products are strictly not accepted under any circumstances, even if they are returned within the return window.

Refund Policy

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within 15–20 business days. Refunds will be issued through the original payment method or agreed alternatives such as bank transfer, JazzCash, or Easypaisa.

Exchange Policy

We also offer exchanges for eligible items, especially in cases of size issues or damaged products (if applicable). Exchanges are subject to product availability. If the desired item is not available, customers may opt for a refund instead.

Return Process

To initiate a return, customers must contact our support team with order details and the reason for return. Once approved, instructions will be provided for returning the product. Customers are responsible for ensuring that the item is securely packed to avoid further damage during return shipping.

Shipping Costs for Returns

If the return is due to a damaged or incorrect item, we will bear the return shipping cost. However, if the return is due to customer preference (such as size or change of mind), the customer may be responsible for return shipping charges.

Contact Information

For any return or refund related queries, you can contact us:

Phone: +923322522884
Email: divinebyharamshah@gmail.com
Address: Shop#5, Plot No 182 C, P Berar Society, Near Bank Alfalah, Dhoraji Society, Karachi, 00000