Shipping Policy

This Shipping Policy explains how we process, handle, and deliver orders placed through our store. Our goal is to ensure a smooth, reliable, and timely delivery experience for all customers. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

All orders are carefully processed after confirmation of payment. The standard processing time is 3–5 working days. During this period, your order is verified, packed, and prepared for shipment. Please note that processing time does not include weekends or public holidays. In case of high order volume, processing may take slightly longer, but we always strive to dispatch orders as quickly as possible.

Shipping Charges

We charge a fixed shipping fee of 300 PKR on all orders. This fee is applicable across all locations within Pakistan and remains the same regardless of order size or product quantity. Shipping charges are clearly mentioned at checkout and are non-refundable once the order has been dispatched.

Delivery Time

After your order has been processed and shipped, delivery usually takes a few additional working days depending on your location and the courier service. While we aim for fast and reliable delivery, actual delivery times may vary due to factors such as distance, courier delays, weather conditions, traffic issues, or public holidays. We appreciate your understanding in such cases.

Shipping Method

We use trusted courier services to ensure safe and secure delivery of your parcels. Every order is carefully packed to minimize the risk of damage during transit. Once dispatched, responsibility for delivery lies with the courier service, but we remain available to assist you in case of any issues.

Order Tracking

After your order is shipped, tracking details may be provided via SMS, email, or WhatsApp. You can use this tracking information to monitor the status of your shipment in real time. It is the customer’s responsibility to provide an accurate phone number and address to avoid delivery delays or failed delivery attempts.

Delivery Attempts

Courier companies usually make multiple attempts to deliver your parcel. If the delivery is unsuccessful due to incorrect address, unavailability of the customer, or refusal to accept the parcel, the order may be returned to us. In such cases, re-shipping charges may apply.

Delays and Unforeseen Circumstances

While we aim to deliver all orders within the expected timeframe, delays may sometimes occur due to circumstances beyond our control. These may include courier service delays, extreme weather conditions, strikes, road blockages, or other unforeseen events. We are not responsible for such delays but will fully cooperate with courier partners to resolve issues as quickly as possible.

Damaged or Lost Parcels

If your parcel arrives damaged or is lost in transit, you must contact us immediately with complete details and proof (such as photos or tracking information). We will investigate the matter with the courier company and provide an appropriate solution, which may include replacement or other resolution depending on the situation.

Customer Responsibility

Customers are responsible for providing complete and accurate shipping information at the time of order placement. Incorrect addresses or contact details may result in delayed or failed deliveries. We will not be responsible for losses caused by incorrect information provided by the customer.

Contact Information

If you have any questions regarding shipping, delivery, or your order status, you can contact us using the details below:

Phone: +923322522884
Email: divinebyharamshah@gmail.com
Address: Shop#5, Plot No 182 C, P Berar Society, Near Bank Alfalah, Dhoraji Society, Karachi, 0000